Role Overview
We are seeking a proactive and technically inclined Tech Ops Intern to support the smooth day-to-day operation of our internal systems and tools. This role forms the backbone of our internal technical environment, ensuring team members have the right access, tools, and support to work efficiently across engineering, product, AI/ML, and business functions.
This internship provides hands-on exposure to IT operations, system support, access management, and infrastructure monitoring in a fast-paced, global technology organization.
Internship Details
- Duration: 3 months, with potential extension based on performance
- Stipend: Unpaid initially; performance-based evaluation in the first quarter may lead to a paid internship extension or full-time opportunity
Key Responsibilities
- Support onboarding and offboarding of team members, including access provisioning and deprovisioning across internal tools and cloud platforms
- Maintain and track IT hardware and software asset inventory
- Provide first-level technical support for internal SaaS tools (project management, ticketing, communication platforms)
- Manage user roles, permissions, and access controls in coordination with security guidelines
- Monitor system dashboards and logs to identify issues and anomalies
- Perform initial troubleshooting and escalate critical incidents to DevOps, SRE, or Engineering teams
- Maintain internal documentation, SOPs, runbooks, and knowledge base articles
- Support internal tools and access requirements for AI/ML and Data teams
Required Skills & Qualifications
- Currently pursuing or recently completed a degree in Computer Science, IT, Information Systems, Engineering, or related field
- Basic proficiency with operating systems (Windows, macOS, Linux)
- Strong problem-solving and troubleshooting skills
- Good communication skills and a user-support mindset
- Ability to manage multiple requests and priorities
Preferred / Technical Skills
- Familiarity with monitoring and logging tools (Grafana, Prometheus, Loki – nice to have)
- Basic understanding of identity and access management concepts
- Experience with service desk or ticketing systems
- Understanding of basic networking concepts (DNS, VPN, TCP/IP)
- Exposure to cloud platforms or internal IT systems
- Basic knowledge of security and access control best practices
What You Will Gain
- Hands-on experience in technical operations and IT support
- Exposure to infrastructure monitoring and incident management
- Practical understanding of access control and system administration
- Experience supporting AI/ML and engineering teams
- Mentorship from Program Managers, SREs, and Engineering Leaders
- Certificate of Internship Completion upon successful completion
- Opportunity for paid or full-time conversion based on performance
Performance Evaluation
Performance will be assessed based on:
- Responsiveness and resolution speed for internal support requests
- Accuracy and timeliness of onboarding/offboarding activities
- Effectiveness in monitoring and escalation of system issues
- Quality of documentation and process adherence
