We’re looking for a Business Analyst to join our Antifraud & Disputes team.
The team is responsible for preventing fraud, developing fraud prevention processes, and implementing controls across the bank’s products and customer journeys. We continuously improve existing fraud prevention mechanisms and support new product launches, ensuring that fraud risks are addressed from the early stages of product development.
Challenges that await you:
- Gather, analyze, and document business requirements for fraud prevention tools and processes
- Analyze existing fraud prevention processes and identify opportunities for improvement Investigate gaps in fraud controls, including false positives, false negatives, operational bottlenecks, and data quality issues
- Translate business requirements into clear specifications and development tasks for Engineering and Data teams
- Support the implementation and improvement of fraud prevention controls across existing and new products
- Collaborate with Operations and Design teams to improve investigation workflows and case management tools
- Analyze operational metrics to evaluate fraud control effectiveness and identify areas for optimization
- Coordinate with cross-functional teams to support solution development, implementation, and rollout
- Maintain clear and up-to-date documentation of business processes, requirements, and implemented solutions
What makes you a great fit:
- 1+ year of experience as a Business Analyst, Product Analyst, or in a related role (including internships)
- Experience gathering, documenting, and managing business requirements Understanding of business processes and basic process modeling techniques
- Basic SQL skills or willingness to develop them Ability to translate business needs into clear requirements for technical teams
- Basic understanding of system integrations, APIs, and data flows
- Analytical and structured thinking with the ability to identify problems and evaluate possible solutions
- Good communication skills and ability to work with cross-functional teams
- B2 or higher English level for effective communication with an international team
Your bonus skills:
- Experience working with BI tools such as Superset or Tableau
- Basic understanding of fraud prevention concepts, including transaction monitoring, risk scoring, alert management, and case management
- Familiarity with microservices architecture or event streaming technologies such as Kafka
Our ways of working:
- Innovative Spirit: A commitment to creativity and groundbreaking solutions
- Honest Feedback: valuing open, transparent communication
- Supportive Team: a strong, collaborative community
- Celebrating Achievements: recognizing our wins together
- High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances
Our benefits:
- Relocation support to one of our hubs — Serbia or Georgia — with assistance for the employee and their family
- Flexible work from one of our offices or remote
- Education Budget: Language lessons, professional training and certifications
- Wellness Budget: Mental health and fitness activity reimbursements
- Vacation Policy: Annual leave and paid sick leave as per applicable policies
